Shipping Policy

Effective Date: 25-03-2025

At Risee Mart, we are committed to delivering your groceries quickly and efficiently. Please review our shipping policy to understand how we handle deliveries.

1. Delivery Areas

• We currently deliver within Lahore, Pakistan.

• For deliveries outside Lahore, please contact our support team before placing an order.

2. Delivery Timeframe

• Orders placed before 2:00 PM will be processed for same-day delivery (subject to product availability).

• Orders placed after 2:00 PM will be delivered the next day.

• Standard delivery time is 24-48 hours, but it may vary based on location and order volume.

3. Delivery Charges

• Standard Delivery: Charges vary based on the delivery location and order size.

• Free Delivery: Available for orders above a certain amount (mentioned at checkout).

4. Order Tracking

• Customers will receive an order confirmation via email or SMS after placing an order.

• For delivery status updates, contact us at 0300 8880021.

5. Failed Deliveries

• If a delivery attempt fails due to an incorrect address or unavailability of the customer, a re-delivery attempt will be made.

• Additional charges may apply for re-delivery.

6. Delivery Issues

• If an order is delayed beyond the expected timeframe, customers can contact our support team for assistance.

• In case of damaged or missing items, report the issue within 24 hours of delivery for a resolution.

7. Contact Information

For shipping-related inquiries, please reach out to:
📍 Address: Lahore, Pakistan
📧 Email: info@riseemart.com
📞 Phone: 0300 8880021